Claims, Risk & Technical Support
Technical investigation, evidence and reporting support when cargo or maritime operations are affected.
Technical clarity. Operational focus.
GMS helps appointed cargo interests, shipowners and operators establish facts, document incidents and understand relevant technical circumstances. We coordinate surveyors and specialists where required while remaining a technical support provider—not an insurer or legal representative.
A disciplined technical record that supports informed handling of incidents and marine claims.
Claims, Risk & Technical Support
- Initial incident assessment and evidence priorities
- Marine survey coordination and damage assessment
- Evidence preservation and photographic documentation
- Operational record review and timeline reconstruction
- Technical investigation and identification of relevant operational facts
- Document organization and correspondence support
- Factual reservation and Letter of Protest drafting support where requested
- Coordination with surveyors and relevant specialists
- Technical and documentary support for insurer or P&I-facing files within scope
- Follow-up supporting the client's claim process
Support matched to the operation.
- Define the technical questions and evidence priorities
- Attend or coordinate inspection, documentation and chronology
- Provide clear technical findings for the appointing party
Clear records for operational decisions.
Depending on the agreed scope, the appointment may conclude with structured technical documentation tailored to the operation.
- Structured incident chronology
- Organized technical and photographic evidence
- Technical findings and documentary support package
- Claim-process follow-up within the agreed technical role
Demurrage & Idle Time Recovery
Operational delays can generate significant additional costs. GMS reconstructs and documents port-call timelines to help clients identify, quantify and support potentially recoverable periods of delay or non-productive time, subject to contractual terms and available evidence.
Evidence reviewed
- Port Captain observations and daily operational reports
- Terminal shift reports, time sheets and Statements of Facts
- Notices of Readiness, agent communications and operational logs
- Cargo-operation records and other client-supplied documentation
Interruptions assessed
- Waiting periods and operational stoppages
- Crane, equipment or terminal-related interruptions
- Weather, wind or gang-availability interruptions
- Hatch or pontoon operations, restows and other identifiable non-productive periods
Possible deliverables
- Consolidated operational timeline
- Classification and calculation of identified non-productive periods
- Cross-check against available supporting records
- Documentary evidence package and technical remarks
- Summary supporting claim assessment or negotiation
GMS provides technical and documentary support. Any factual reservation or Letter of Protest records the observations available at the time and does not guarantee acceptance or legal effect. Recoverability and entitlement depend on the applicable contractual terms, legal context and supporting evidence; no recovery outcome is guaranteed.
Independent expertise, connected to execution.
GMS combines technical review with practical understanding of vessel, cargo and port operations. Our work is structured around clear communication, documented evidence and the needs of each assignment.
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